Real Feedback from Real People: Emphasizing User-Centric Designs for Court ODR
Kulp, Heather and Schmitz, Amy J., Real Feedback from Real People: Emphasizing User-Centric Designs for Court ODR (June 1, 2020). DISPUTE RESOLUTION MAGAZINE VOL 26, NO 2, pp. 6-12 (2020) ; University of Missouri School of Law Legal Studies Research Paper No. 2020-16. Available at SSRN: https://ssrn.com/abstract=3615820.
« As online dispute resolution (ODR) systems become increasingly popular and prevalent, especially for court cases, those of us considering and setting standards for ODR find ourselves wondering what users really need and want from this new technology. We all know about guidelines in other dispute resolution realms — the importance of avoiding bias and providing a fair process, for example — but how can we set standards for court ODR that encompass those ideals and actually help people who use the system?»
This content has been updated on 06/02/2020 at 15 h 24 min.