Proposed overhaul of EU’s Consumer ADR Directive - is the end of the EU’s Online Dispute Resolution Platform nigh?

By Maryam Akhlaghi       

The Cyberjustice Laboratory is pleased to present the article “Proposed overhaul of EU's Consumer ADR Directive - is the end of the EU's Online Dispute Resolution Platform nigh?”.

The proposed overhaul of the European Union's Consumer Alternative Dispute Resolution (ADR) Directive signals a pivotal transformation in the realm of consumer rights and dispute resolution. As the digital marketplace undergoes rapid changes, the European Parliament, alongside the European Commission, has put forward reforms aimed at updating the legislative framework to better accommodate contemporary consumer behavior. This article discusses the essential elements of these proposed changes, such as the extension of the ADR Directive’s scope, the implementation of collective ADR processes, and the potential cessation of the EU’s Online Dispute Resolution Platform. Through a detailed examination of these reforms and the responses from various stakeholders, the article provides a thorough insight into the prospective developments in consumer dispute resolution within the E

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This content has been updated on 05/09/2025 at 12 h 01 min.