Consumers, Dispute Résolution and Online Dispute Resolution (ODR)

To consult PDF version of the agenda.

13 JUNE

9:00-9:30 H.  Welcome and introduction: Ph.D. Xavier Pons, Dean, Director

of Catalan Consumer Agency and Ph.D. Immaculada Barral, director of

the conference.

BLOQUE 1 : SEEKING WAYS TO RESOLVE DISPUTES WITH CONSUMERS.

Moderator: Francesc Vendrell, Ombudsman.

9:30– 10:00 H:  The effective resolution for consumer disputes disputes

with consumers: the European approach. Ph.D. Pablo Cortés, University

of Leicester

10:00- 10:30 H:  Implementation of the ADR Directive. Ms. Alicia Agüero,

University of Castilla-La Mancha

10:30-11:00H:  The proposed e-commerce directive: the strategy for

digital single market. Ph.D. Annette Nordhausen-Scholes, University of

Manchester (conference in English, with simultaneous translation into

Spanish)

11:00H- 11:30H: Discussion

11:30-12:00H: Coffee Break

BLOQUE 2 : BULDING TRUST ONLINE: THE EMRGENCE OF ODR

Moderator: Mr. Josep Redorta, mediator and lawyer.

12:00- 12:30H:  Technology and dispute resolution. Ms. Riikka Koulu,

University of Helsinki (conference in English, with simultaneous translation into Spanish)

12:30-13:00H:  ODR and new procedural law. Ph.D. Fabien

Gelinas, Mc Gill University, Montréal (conference in English, with simultaneous translation into Spanish)

13:00- 13:30H:  The EU’s ODR platform for consumers disputes. Ph.D. Immaculada Barral, University of Barcelona

13:30-13:45H:  ODR for Insurance Cases. Jordi Rivera, CEO, DASInternational

13:45-14:00H : Discussion

BLOQUE 3 :ODR BETWEEN GLOBAL REGULATION AND ELECTRONIC MEDIATION

Moderador : Mr. Carles Garcia Roqueta, lawyer and mediator.

15:30-16:00H:  UNCITRAL’s Working Group III results: The objectives of a global solution? Ph.D. Aura Esther Vilalta, UOC

16:00-16:30H :  Data Protection and ODR. Ph.D. Isabel Viola, University

of Barcelona.

16:30-16:45H : Automated processes : chargebacks. Ms. Abigail Quesada, University of Granada

16:45-17:15H: Discussion

17:15-17:45H: Break

17:45-18:15H:  The simplified procedure for mediation by electronics means. Ph.D. Eduardo Vázquez de Castro, University of Cantabria.

18:15-18:45H :  The future of ODR, K. Bényekhlef, University of Montréal (videoconference)

18:45-19:00H :  The use of ODR in family disputes, Ph.D. Elena Lauroba, University of Barcelona

19:00-19:30 H : Discussion

14 JUNE

9:30-10:30 H Reading Communications

10:30-11:00H Break

11:00- 13:00H:  Roundtable: Institutional mandatory mediation in mortgage loans: implementing ODR Kick -off project :  Consumers , mortgage loans, mandatory mediation and online dispute resolution.

Moderator: Francisca Pérez Madrid, Adjunta al vicedecanato de investigación

Facultad de Derecho.

11:00-11:15: Project presentation , Ph.D. Inmaculada Barral , IP , Professor

of Civil Law , University of Barcelona.

11:15-11:30: Conflicts of mortgage loans . Mr. Isidor Garcia, Professor of

Civil Law, Lawyer

11:30–11:45: Protecting consumers from mortgage loans. Mr. Carles

García Roqueta , Lawyer, member of the Consumers’ Association of the Province of Barcelona ( ACPB ) .

11:45-12:00: Mandatory mediation in mortgage loans. Ph.D. Isabel Viola , Professor of Civil Law, University of Barcelona.

12:00-12:15: Public administration as institutional mediator. Mr. Domènec Sibina ,Professor of Administrative Law, University of Barcelona.

12:15-12:30: Rethinking the mediation procedure, Ph D Vicente Pérez, Professor of Procedural Law , University of Barcelona

12:30-12:45: The interactive conflict resolution platforms for consumer’s conflicts Ph.D. Josep Suquet, consultant.

12:45- 13:00: The housing agency of Catalonia committed to ODR. Mr. Carles

Sala, president of Catalan Housing Agency.

13:00-13:30: Closing: Mr. Carles Sala Catalan Housing Agency.

Ce contenu a été mis à jour le 10 juillet 2019 à 15 h 28 min.